Effective September 15, 2026
These Terms and Conditions govern participation in the ULTRA Rewards loyalty program. By enrolling in or participating in ULTRA Rewards, you agree to these Terms and Conditions, as well as ULTRA Padel Club’s general Terms of Service and Privacy Policy.
1. Program Eligibility
ULTRA Rewards is available to customers who have an active ULTRA account and access to the ULTRA AI App.
Participants must be at least 18 years old. Minors may participate with the authorization of a parent or legal guardian and any consent documentation required by ULTRA.
ULTRA Unlimited members may participate in the loyalty program and receive benefits associated with their loyalty tier. However, ULTRA Unlimited Outdoor and ULTRA Unlimited All Courts members do not earn Ace$ through activity because court access and loyalty benefits are already included in their membership.
Non-members may earn Ace$ through eligible activities described in these Terms and Conditions.
Participation is limited to one ULTRA Rewards account per person.
2. Earning Ace$
Eligible participants may earn Ace$ through the following activities:
Match Score
Eligible participants receive 200 Ace$ when they play an eligible match at ULTRA and enter the completed match score through the ULTRA AI App.
Ace$ are awarded once per eligible match. The match information and score must be complete, accurate, and successfully submitted through the participant’s account.
ULTRA may establish additional eligibility requirements, match limits, or verification procedures. Duplicate, incomplete, inaccurate, manipulated, or fraudulent score submissions will not qualify.
Seven-Day App Streak
Eligible participants receive 200 bonus Ace$ after opening the ULTRA AI App for seven consecutive days.
Each qualifying day must be recorded through the participant’s account. Missing a day before completing the seven-day period will reset the streak.
The previous reward of 100 Ace$ for opening the app once per day has been discontinued. Participants do not receive Ace$ for an individual daily app opening unless it contributes to a completed seven-day streak.
Birthday Bonus
Eligible participants receive 100 bonus Ace$ once per calendar year in connection with their birthday.
A valid date of birth must be associated with the participant’s account before the birthday bonus is issued. ULTRA may require account or identity verification. Each participant may receive only one birthday bonus per calendar year.
ULTRA may introduce additional eligible activities, promotional bonuses, or limited-time earning opportunities at its discretion.
3. Ace$ Balance and Expiration
Ace$ are loyalty points issued solely for use within the ULTRA Rewards program.
Ace$ expire at the end of each calendar year. Any unused Ace$ must be redeemed by December 31 and will not carry over into the following calendar year.
Expired Ace$ will be removed from the participant’s account and will not be reinstated, converted into cash, transferred, refunded, or otherwise compensated, except where required by applicable law.
Participants are responsible for monitoring their Ace$ balance and expiration through the ULTRA AI App.
4. Redeeming Ace$
Participants can view their Ace$ balance and the available redemption catalog through the ULTRA AI App.
To redeem Ace$, the participant must select an available reward through the app and follow the applicable redemption instructions. Rewards may include selected beverages, merchandise, equipment, court sessions, clinics, private lessons, or other products and services identified in the current redemption catalog.
Current redemption values include:
Reward — Ace$ Required
One drink — 1,500 Ace$
One pack of balls — 3,000 Ace$
One outdoor court session — 10,000 Ace$
One indoor court session — 15,000 Ace$
One clinic — 20,000 Ace$
One private lesson — 75,000 Ace$
Rewards, redemption values, participating locations, and availability may change. A reward displayed in the ULTRA AI App is not guaranteed until the redemption is completed and confirmed.
Rewards are subject to availability, applicable booking rules, operating hours, blackout dates, capacity restrictions, and any conditions displayed in the ULTRA AI App.
Ace$ may only be redeemed through the participant’s own account and at an eligible ULTRA location, unless otherwise stated in the app.
5. Loyalty Tiers
ULTRA Rewards includes five loyalty tiers: Quartz, Onyx, Ruby, Emerald, and Diamond.
A participant’s tier is determined by the applicable qualification requirements displayed in the ULTRA AI App. ULTRA may update tier thresholds and qualification requirements in accordance with these Terms and Conditions.
Current tier thresholds:
Tier — Ace$ Threshold
Quartz — Up to 37,700 Ace$
Onyx — 37,701 to 44,100 Ace$
Ruby — 44,101 to 48,500 Ace$
Emerald — 48,501 to 57,300 Ace$
Diamond — More than 57,300 Ace$
Tier Qualification Period
A participant’s loyalty tier is determined by the total Ace$ earned during the calendar year from January 1 through December 31. At the start of each new calendar year, ULTRA reviews each participant’s total Ace$ earned during the preceding qualification period and adjusts their tier accordingly.
Participants who earn Ace$ above their current tier threshold during the qualification period will be upgraded to the next tier. Participants who earn Ace$ within their current tier range will retain their existing tier. Participants who earn Ace$ below their current tier threshold will be placed in the tier that corresponds to their qualifying Ace$ total.
Tier adjustments take effect at the beginning of the new calendar year. Ace$ used for redemptions during the year count toward tier qualification in the year they were earned, regardless of when the redemption occurs. Ace$ that expire on December 31 do not carry over into the following qualification period.
Tier status does not create ownership rights in Ace$ or guarantee the continued availability of any particular benefit.
6. Tier Benefits
Current tier benefits include:
Benefit
Quartz
Onyx
Ruby
Emerald
Diamond
Priority booking
7 days
7 days
14 days
21 days
60 days
Clinics & lessons discount
—
5%
8%
10%
12%
Court booking discount*
—
—
—
5%
5%
Off-peak guest credits
—
—
—
1/quarter
2/quarter
Complimentary clinics
—
—
—
1/year
2/year
* Court-booking discounts are available to non-members only. Members already receiving court access or preferred pricing through an ULTRA membership do not receive an additional tier-based court-booking discount.
Tier discounts cannot be combined with other promotions, discounts, packages, or special rates unless expressly authorized by ULTRA. Priority booking provides access to an extended booking window. It does not guarantee court availability.
7. Guest Credits
Off-peak guest credits are available only to qualifying Emerald and Diamond participants.
Emerald participants receive one off-peak guest credit per quarter. Diamond participants receive two off-peak guest credits per quarter.
Guest credits:
• May only be used during periods designated by ULTRA as off-peak
• Are subject to court availability and applicable booking rules
• Must be used during the quarter in which they are issued
• Do not roll over into a subsequent quarter
• Have no cash value
• Cannot be transferred, exchanged, refunded, or combined with another offer
• May be subject to additional restrictions displayed in the ULTRA AI App
ULTRA determines off-peak hours and may modify them based on location, season, demand, or operational requirements.
8. Complimentary Clinics
Emerald participants receive one complimentary clinic per calendar year.
Diamond participants receive two complimentary clinics per calendar year.
Complimentary clinics are subject to availability, advance registration, clinic capacity, level requirements, location restrictions, cancellation policies, and any other conditions established by ULTRA.
Unused complimentary clinics expire at the end of the applicable calendar year and do not carry over. They cannot be exchanged for Ace$, cash, credit, another service, or another benefit.
Complimentary clinics are personal to the qualifying participant and are non-transferable.
9. Cancellations and Booking Benefits
The following complimentary cancellation windows apply unless otherwise stated at the time of booking:
Tier — Cancellation Window
Quartz — 24 hours
Onyx — 24 hours
Ruby — 24 hours
Emerald — 12 hours
Diamond — 6 hours
A cancellation made outside the applicable complimentary cancellation window may result in charges, the loss of a booking credit, or the loss of the applicable benefit.
All reservations remain subject to ULTRA’s general booking, cancellation, weather, and facility policies.
10. No Cash Value and Transferability
Ace$ have no cash value and cannot be redeemed for cash, withdrawn, sold, refunded, or exchanged for monetary credit.
Ace$ and loyalty-tier benefits are personal to the participant and are non-transferable, unless ULTRA expressly authorizes a transfer in writing.
Ace$ and program benefits do not constitute property and cannot be transferred as part of a sale, inheritance, domestic-relations matter, or other legal or private arrangement, except where required by law.
11. Account Accuracy
Participants are responsible for maintaining accurate account information, including their name, email address, telephone number, and date of birth.
Participants are responsible for safeguarding their account credentials and for activity conducted through their account.
Any suspected unauthorized account access should be reported to ULTRA promptly.
12. Fraud, Abuse and Account Suspension
ULTRA may review any transaction, score submission, booking, redemption, streak, account activity, or tier qualification for accuracy and compliance.
ULTRA may withhold, reverse, or cancel Ace$, rewards, redemptions, tier status, or benefits if it reasonably determines that they resulted from:
• Fraud or attempted fraud
• False or manipulated match scores
• Duplicate submissions
• Account sharing
• Misuse of guest credits
• Unauthorized transfers
• Technical manipulation
• Violation of these Terms and Conditions
• Any other misuse of the ULTRA Rewards program
ULTRA may suspend or terminate a participant’s account or participation in the program when fraud, abuse, manipulation, or another material violation is suspected or confirmed.
13. Program Changes and Termination
ULTRA may modify, suspend, or terminate ULTRA Rewards, including its earning activities, Ace$ values, redemption requirements, tier thresholds, tier benefits, participating locations, and eligibility requirements.
When reasonably practicable, ULTRA will provide 30 days’ advance notice of a material program change or termination. Changes may take effect immediately when required by law, necessary to prevent fraud or abuse, required for security, or caused by circumstances outside ULTRA’s reasonable control.
If ULTRA Rewards is terminated, participants may be provided with a limited period in which to redeem eligible Ace$, subject to applicable law and any termination notice issued by ULTRA. Any Ace$ remaining after that period may be forfeited without compensation, except where prohibited by law.
14. Technical Availability
Access to ULTRA Rewards depends on the availability and proper operation of the ULTRA AI App, the participant’s device, internet connectivity, and related systems.
ULTRA does not guarantee that the app or program will be uninterrupted or error-free. ULTRA may correct an Ace$ balance, tier status, reward, or transaction when a technical, administrative, or calculation error occurs.
Temporary technical issues do not create an entitlement to Ace$, rewards, compensation, or a particular tier status.
15. Privacy and Data Use
Participation in ULTRA Rewards is subject to ULTRA’s Privacy Policy.
ULTRA may collect and use information associated with program participation, including account details, bookings, matches, scores, app activity, Ace$ transactions, redemptions, tier status, and benefit usage, to operate, administer, secure, analyze, and improve the program.
Information may be processed by service providers acting on ULTRA’s behalf in accordance with the Privacy Policy and applicable law.
16. Taxes
Participants are responsible for determining and satisfying any tax obligations arising from rewards or benefits received through ULTRA Rewards.
ULTRA may collect information or issue tax documentation when required by applicable law.
17. Limitation of Liability
To the fullest extent permitted by applicable law, ULTRA is not responsible for losses arising from expired Ace$, unavailable rewards, unauthorized account access not caused by ULTRA, technical interruptions, program modifications, or a participant’s failure to comply with these Terms and Conditions.
Nothing in these Terms and Conditions excludes or limits any right or liability that cannot legally be excluded or limited.
18. Dispute Resolution and Governing Law
Before initiating a formal proceeding concerning ULTRA Rewards, the participant and ULTRA agree to attempt to resolve the dispute informally for at least 10 days after written notice of the dispute is received.
Subject to applicable law and ULTRA’s general Terms of Service, unresolved disputes arising from ULTRA Rewards will be resolved through binding arbitration.
These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any legal proceeding not subject to arbitration will be brought in the appropriate state or federal court located in Miami-Dade County, Florida, unless applicable law requires otherwise.
19. Accessibility
ULTRA is committed to providing accessible digital experiences and works to support applicable accessibility standards across its website and app interfaces.
Participants who encounter an accessibility issue may contact ULTRA for assistance.
20. Contact
Questions concerning ULTRA Rewards, Ace$ balances, tier benefits, or redemptions may be directed to ULTRA through the contact information provided on the ULTRA website at ultrapadelclub.com.
21. Acceptance of Terms
Participation in ULTRA Rewards constitutes acceptance of these Terms and Conditions.
If there is a conflict between these Terms and Conditions and promotional or marketing materials, these Terms and Conditions will control, unless applicable law requires otherwise.
ULTRA REWARDS — Effective September 15, 2026 — ultrapadelclub.com
